FAQs
1. What types of surgical instruments are available on your website?
We offer a comprehensive range of dental, personal care and pet grooming instruments. Explore our catalog for a complete list.
2. Does SurgiWorld only deal in retail business?
No, we manufacture and deal in retail as well as wholesale. For detailed catalogue please contact our customer service and share your requirements.
You can also browse our Catalog page for detailed information on how to contact us for bulk order.
3. How can I place an online order?
To place an order, go to our products page, select & add the desired items to your cart, and proceed to checkout. Follow the instructions to provide shipping information and payment details. If you encounter any issues, our customer support team is ready to assist.
4. What if the surgical instrument or product I’m looking for is not available on our online store?
Our online store features only items currently in our local inventory. However, our catalog section offers a diverse range of dental and personal care products. We recommend checking our catalog to find the specific item you are looking for.
Alternatively, feel free to contact us with the product details, and our customer service team will respond within the next 24 hours with information on product availability and pricing.
5. Are Surgiworld’s surgical instruments suitable for professional use?
Yes, all our instruments are manufactured to meet the highest quality standards, making them suitable for professional use. They are crafted from premium materials for durability and precision.
6. What are the accepted methods of payment?
For online orders, we accept Visa, MasterCard, American Express. We also provide 15-day and 30-day credit for approved customers.
We prioritize the security of your transactions and personal information.
7. Can I modify or cancel my order after it's been placed?
Once an order is confirmed, modifications or cancellations may only be possible within 24 hours of order placement. Please contact our customer support team immediately for assistance. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
8. How can I track my order?
After your order is dispatched, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status and location of your shipment.
Alternatively, you can log in to your account on our website to check order status.
9. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on the destination. During the checkout process, you can select your country to view shipping options and costs.
10. What is your return policy?
Our return policy allows for returns within a specified timeframe after delivery. Please refer to our “Returns and Exchanges” page for detailed information on the process, conditions, and eligibility for returns.
11. Have more questions or want to discuss more about our products?
Our customer support team is available via email at info@thesurgiworld.com or through our contact us page on the website. We strive to respond to inquiries promptly during business hours.