Refund Eligibility
Unopened and unused items are eligible for a full refund within 30 days of delivery.
We will cover return shipping costs only if the return is due to an error on our part, including incorrect or defective items. In all other cases, return shipping costs are the responsibility of the customer.
Inspection
All returned items are inspected upon receipt to confirm eligibility for a refund.
Refund Processing
If approved, refunds will be issued to the original payment method. Processing times may vary, and it may take several business days for the credit to appear on your account.
Partial Refunds
Partial refunds may be issued for items that:
- Show signs of use
- Are not in original condition
- Are damaged
- Are missing parts not due to our error
Return Authorization
Before returning any item, you must contact our customer service team for authorization.
Email: [email protected]
Please include:
- Order number
- Reason for return
- Supporting photos, if applicable
Unauthorized returns may be refused.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by SurgiWorld.
We strongly recommend:
- Using a trackable shipping service
- Purchasing shipping insurance
SurgiWorld is not responsible for items lost or damaged during return shipping.
Faulty Products Under Warranty
All products claimed to be faulty under warranty must be returned to SurgiWorld by courier for inspection.
If a manufacturing defect is confirmed, the product will be replaced at no cost to the customer.
Proof of Purchase
A valid proof of purchase is required for all returns and warranty claims.
Acceptable proof includes an order confirmation email or receipt.
Lifetime Manufacturing Defect Warranty
SurgiWorld dental instruments are protected by a Lifetime Warranty against manufacturing defects.
This Warranty Covers
- Defects in instrument construction
- Workmanship or production related issues
- Mechanical faults involving joints, alignment, or finishing confirmed to be manufacturing related
Warranty Exclusions
This warranty does not cover:
- Normal wear and tear from routine clinical use
- Surface stains, spotting, or discoloration caused by improper cleaning or sterilization
- Damage from misuse, accidental drops, bending, excessive force, or unauthorized modification
- Rust or corrosion resulting from improper sterilization, poor water quality, or improper storage
Warranty Claim Procedure
To submit a warranty claim, please provide:
- Invoice or order reference number
- Clear photos or videos showing the defect
Email submissions to: [email protected]
Our team will review your claim and respond within 3 to 5 business days.
Exchanges
We do not offer direct you require a different product or size, please return the original item and place a new order.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery for instructions on return, replacement, or refund.
Contact Information
For questions regarding returns, refunds, or warranties, contact us at:
[email protected]
By completing a purchase on SurgiWorld